Orders: All orders are subject to written acceptance by Shur-Co®, LLC, whose corporate office and mailing address is PO Box 713, 2309 Shur-Lok St., Yankton, South Dakota 57078-0713. Price and availability information are subject to change without notice.
Payment Options: We accept VISA, MasterCard and Discover/Novus. To open a credit account with Shur-Co®, LLC, please call us direct at 1-605-665-6000 or toll free at 1-800-474-8756.
Taxes: We are required by law to collect sales tax on products shipped to states where we have outlet stores. If tax exempt, a copy of your tax exempt certificate must accompany your order. Please call us at 1-605-665-6000 or 1-800-474-8756 for further information. Shur-Co®, LLC has locations in the following states: North Dakota, South Dakota, Iowa, Ohio, Illinois, Colorado, Texas, Florida and Michigan. Tax will also be collected on products shipped to other states where applicable.
Currently, all customer orders taken through ShopShurCo.com are subject to sales tax, if applicable for your location. If you have a tax exempt form on file with Shur-Co®, LLC, please contact us at 1-800-474-8756 to place your order.
Shipping: We are currently unable to ship orders outside the continental United States via our website. For orders outside the continental U.S., please call us at 1-605-665-6000 or 1-800-474-8756 to order direct. Please allow five business days plus transit time for stocked items; non-stocked items will be shipped within six to 10 business days. Shipping charges are based upon location and vary by product. All orders will be shipped F.O.B. Shur-Co®, LLC, Yankton, SD. Items that do not meet UPS size and weight requirements will be shipped via common carrier. Orders with large items, such as steel tubing, may be packaged separately. Changes to shipping information must be made by calling the Shur-Co®, LLC Customer Service Department. Other shipping options are available; please call us at 1-605-665-6000 or 1-800-474-8756 to learn more.
Claims for Shortages: All claims must be made within 10 days of receipt. Claims for damages or loss in transit must be made with the carrier. No collect calls will be accepted. To ensure delivery of items, we must have your complete street address, city, zip code and telephone number. When you receive your shipment, examine the carton(s) carefully. Be sure you have all the cartons listed on the delivery receipt. If a carton is damaged, open it and inspect the contents before signing for delivery. If merchandise is damaged, describe the damage on the truck delivery receipt. Failure to document damaged or missing merchandise on the delivery receipt releases the freight carrier of ALL liability; as a result, repairs or replacements will be the customer's responsibility.
Warranty: We warrant that all new products are free from defects in materials and workmanship.* This warranty is effective if products are properly installed and used for the purpose for which they were intended and applies to the original buyer only. Except as set forth above or as set forth in any product-specific warranty documentation, we make no other warranties, express or implied, including, but not limited to, warranties of merchantability or fitness for a particular use.
Returns of a product for warranty must be accompanied by a Return Merchandise Authorization number (RMA#), which can be obtained by calling Customer Service at 866-748-7435, and sent, with freight paid by us, to Shur-Co®, LLC, 2309 Shur-Lok Street, P.O. Box 713, Yankton, SD 57078 USA. All products returned without an RMA# will be refused. When we issue the RMA#, we will also issue a call tag to have UPS (or other freight company) pick up the product. C.O.D. warranty returns will not be accepted. We will pay no storage charges for a warranty product return prior to pickup by us or the freight company. If a warranty product return is scheduled to be picked up by us, we will pick up the product at our earliest convenience.
If the product returned is found, in our judgment, to be defective in material or workmanship, our obligation under this warranty is limited to the repair or replacement of the product, which will be made by us. Repair or replacement will be at our discretion, with replacements being made using current products performing in the equivalent function. Labor charges, other than those incurred at our factory, including, but not limited to, any labor to install a repaired or replacement product, are not covered under this warranty. All expenses associated with delivering defective products to our factory and delivering repaired or replacement products from our factory to the owner will be paid by us.
If the product returned is found, in our judgment, to be non-warrantable, the owner will be contacted to authorize repair work, the purchase of a replacement product or return of the product, all of which will be at the owner’s expense. Payment authorization must be received by us before any non-warrantable product is repaired, replaced or returned. All expenses associated with delivering the repaired non-warrantable product, a replacement product or the non-warrantable product from our factory to the owner will be paid by the owner.
In no event will we be liable for any damages of any kind or nature to person, product or property, including, but not limited to, indirect, incidental, special, consequential or punitive damages of any kind, or damages for loss of profits or revenue, even if we have been advised of the possibility of such damages. There are no warranties for used products or products that have been repaired, altered, modified or subjected to misuse, negligence or accident. We will not repair or replace products that fail or malfunction due to ordinary wear and tear, except as expressly provided in a product-specific warranty. The use of non-Shur-Co®, LLC parts in conjunction with Shur-Co®, LLC products will void this product warranty.
*Certain products have specific warranties that differ from this warranty, for example motors and electronics. Product-specific warranty documentation is available for these items. In the event of a conflict between this warranty and a product-specific warranty, the product-specific warranty will govern.
Return Policy: All sales are final. See “WARRANTY” above for information on warranty returns.
Other: All prices, product listings, sizes, weights and manufacturing details are subject to change without notice. No person is authorized to modify the foregoing conditions of sale whatsoever. Please contact our Customer Service Department at 1-605-665-6000 or 1-866-SHURHELP for further information.
Security: Our servers use Secure Sockets Layer (SSL), an advanced encryption technology that works with all popular web browsers such as Microsoft Internet Explorer, Firefox, Google Chrome and AOL. This technology attempts to safeguard your personal information. We do not sell your personally identifiable information to others.
A Word About Our Products: Here at Shur-Co®, LLC, we take pride in manufacturing the highest quality products possible. Our staff and engineers are constantly researching and developing new products and innovating new ideas to update our current products.
Copyright: All site design, text, graphics, interfaces and the selection and arrangements thereof are ©2010 - 2014 Shur-Co®, LLC, all rights reserved. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Shur-Co®, LLC or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution or republication without prior written permission of Shur-Co®, LLC is strictly prohibited.